• Mon - Sat 8.00 - 18.00
  • Amana FTX LTD, Suite S08 (A), H-Medix City Centre Mall, Gimbiya St, Areal 11, Garki, Abuja
  • +234 913-426-6979

Refund and Returns Policy

Amana FTX LTD is committed to providing a transparent and fair refund policy for our customers. This policy outlines the terms and conditions regarding refunds for rental car bookings.

Cancellations and Refunds

  1. Cancellation Period:

    • Customers can cancel their reservation not later than 48 hours before the scheduled pickup time to be eligible for a refund.
    • Eligible refunds are subject to a 10% administrative fee deduction.
  2. Refund Eligibility:

    • Refunds are applicable only for cancellations made within the specified cancellation period.
    • Refunds are not applicable for early returns unless otherwise stated in the rental agreement.
  3. Refund Process:

    • Refunds will be issued using the original payment method.
    • Processing times for refunds may vary based on the payment provider.
  4. Non-Refundable Fees:

    • Certain fees, such as booking fees or non-refundable deposits, may not be eligible for refunds. 

Exceptions and Special Cases

  1. No-Show or Late Cancellation:

    • Customers failing to cancel within the specified period or not picking up the rental vehicle may not be eligible for a refund.
  2. Extra Services:

    • Additional services or products (e.g., insurance, accessories) may have separate refund policies.
  3. Promotional Rates:

    • Refunds for bookings made under promotional or discounted rates may be subject to specific terms and conditions.

Refund Request

To request a refund, customers must submit a request through our online “Contact Us” form or send an email to no-reply@amanacars.com with “Refund Request” as the subject line and provide relevant booking details.

Policy Modifications

Amana FTX LTD reserves the right to modify this refund policy at any time. Any changes will be posted on our website.

Contact Us

If you have any questions or concerns regarding our refund policy, please contact our customer support team using our online contact form or send an email to no-reply@amanacars.com.

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